Professional Services

For professional services companies a customer database is very important. Such companies depend directly on the limited number of customers; therefore they must efficiently plan, execute and analyze marketing campaigns, qualify potential customers, conduct analytical surveys, control sales managers, schedule their activities and analyze sales results. A single customer database not only simplifies the contact, agreement and task results searches, but also ensures quick reaction to requests from potential customers. NaviCon Group solutions let professional services companies store their customer data in a single environment and to manage them centrally.

Sound project management is also important. Due to the splitting of time, material and financial resources the NaviCon Group customers automate project planning, quick processing of customers’ requests, as well as resource allocation to perform service tasks. Automation systems help in extracting data about each of current project states, in scheduling of optimum utilization of the company’s resources, and in streamlining the inventory of components and consumables. By analyzing the states of current projects the company’s management reaches conclusions of whether the current financial factors comply with the forecasts and make operating decisions.

Financial and human resource management is the key task for professional services companies. Automation of financial management helps the employees from financial departments of service companies to increase the influx of funds and to decrease the accounts receivable. The human resource management system is necessary not only for time clocking. It allows the HR services to visually manage the organizational structure and to analyze the employee’s efficiency by controlling the costs of the offered services.