Information system maintenance and optimization

NaviCon Group offers a wide range of support and optimization services for information systems in order to bring the integrity and perfection to the business processes of your company and to ensure their compliance with the changes of internal and external environment. These services include:

• Professional support for implemented information systems by qualified personnel.
• Follow-up optimization for information systems necessary to support the company business processes upon completion of NaviCon Group project.
• Optimization for information systems, which were implemented by the company own efforts or with participation of external consultants.
• Update of user manuals, solution specifications, etc.
• Hotline support.
• Online internet support.
• On-spot support.
• Software updates.
• Software enhancements.
• Implementation of additional solution components (modules).
• Training.
• SLA (Service Level Agreement) support, i.e. support with retaining system performance 24/7 if necessary.
• User satisfaction control by NaviCon Group top-management.

Migration to support for those solutions that were implemented by NaviCon Group Company is possible immediately upon project completion. In case of a third party or the company own implementation migration to support is possible after the quality assurance (audit) procedure. NaviCon Group analyses the solution and implements the improved amendments and setups to business processes to increase their efficiency and general solution performance.

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