Benefits

The major benefits of Microsoft Dynamics CRM are the following:

• full-scale CRM solution including marketing, sales and service management modules;
• intuitive and user-friendly interface;
• complete integration with Microsoft Office including the possibility to work with Microsoft Outlook in the offline mode;
• powerful tools for report generation and data analysis;
• simplicity and flexibility of business process definitions, their setup and management;
• task execution control;
• low total cost of ownership and quick return of investments;

According to the analytical data the CRM-using companies achieve substantial results, e.g.:

• 3–5% economy in circulating assets;
• 10-15% decrease in accounts receivable;
• 15-20% decrease in operational and management costs;
• 25-30% decrease in product realization cycle;
• 30-35% decrease in commercial expenses.

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