Security, efficiency, performance

It is critical for large enterprises that the CRM system could always instantly react to user requests independently on the number of users, even during the peak loads. The call-center operators must get the customer data at once in order to perform their requests in time. The quicker the CRM system answers to the user requests, the more operative is the work of your employees, and the more efficient is your sales system.

Besides, it is extremely important for geographically distributed companies to maximize the efficiency of their network capacities. In order to ensure customer satisfaction with the company services the CRM system should instantly react to user request even if they come from different time zones. The higher is the data access speed, the less time your customers wait for the operator’s response, which results in the increase of the customer satisfaction.

Finally, the CRM-system of a modern company must be scalable to any database volume, retaining at the same time the necessary performance level during peak loads. Only the system that works with large data volumes without failures can analyze the customers’ behavior, their sales and services history.

Processing a large number of users. Microsoft Dynamics CRM performance and scalability meets the requirements of large enterprises. Only standard tools and techniques are required for system optimization and configuring. Microsoft Dynamics CRM solutions are applied now in the companies with thousands of users; and this is not yet the limit. Microsoft Dynamics CRM performance tests showed that the system scalability potential provides its successful usage in the largest enterprises with up to 24 000 concurrent users. The system can reply to the user requests in split seconds in these conditions. You can find the detailed performance report in “Microsoft Dynamics CRM: Scalability by the Number of Users” document.

Network efficiency. Microsoft Dynamics CRM provides high operational efficiency both in local and in global networks. The Microsoft Dynamics CRM workplace can be easily setup to consume the minimum of the network bandwidth and not to delay the user operations. Constant performance increase of network solutions for distributed and global companies is an important part of Microsoft strategy. Many global organizations has already installed and are using successfully Microsoft Dynamics CRM with thousands of concurrent users in a centralized network architecture. Microsoft Dynamics CRM network performance tests confirmed the system ability to function successfully in the network environment of a company scale. You can find the detailed performance report in “Microsoft Dynamics CRM: Network Efficiency” document.

Large data volume processing. Microsoft Dynamics CRM is based on Microsoft SQL Server platform; therefore in order to set it up for the maximum performance only the standard tools will be required. You will not have to archive the customer data; therefore the customer relations overview will always be full. Microsoft Dynamics CRM compliance test with company requirements confirmed that this system can successfully process a call-center with more than one billion entries in the database. You can find the detailed test report in “Microsoft Dynamics CRM: Database Scalability” document.

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