Technologies

Microsoft Windows Workflows Foundation
Microsoft Dynamics CRM has a powerful Microsoft Windows Workflows Foundation based functionality to work with business processes. Business processes setup and management is performed from Microsoft Dynamics CRM user interface. As a result, the users and administrators can quickly create complex business rules without programming.

Reporting tools
Microsoft Dynamics CRM contains a set of reporting and data analysis tools. They include simple tools, such as reports and representations in Microsoft Excel, as well as complex tools of corporate level, such as Microsoft SQL Server Reporting Services. The latter allow for report deliveries by email and for the management of the existing report subscriptions.

Microsoft Dynamics CRM SDK
Microsoft Dynamics CRM SDK is a set of tools for additional development. It helps to create and implement user processes and business logics. Microsoft Dynamics CRM developer interface contains intuitive and scalable access methods to entities and data in the system without the necessity of a detailed understanding of internal mechanisms of the platform. These methods ensure the realization of any additional functionality according to business requirements via the standard means of Microsoft Visual Studio.NET.

Creation and modification of business entities
Creation of user entities and user relations via the administration web tool is one of the most valuable functions of Microsoft Dynamics CRM. The user entities help to monitor customer-related data, they function almost identically the standard system entities.

Security and access management
Microsoft Dynamics CRM provides a powerful and flexible security mode. The workstation version uses Active Directory to manage user accounts. Security roles and business units are setup for each user. The security role defines the available system functions for its entities, whereas the business units define the available data volume.

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