Analytical reports for Microsoft Dynamics CRM

c360:BI Analytics solution is designed to generate analytical reports by means of Microsoft Dynamics CRM. c360:BI Analytics module includes report generation tools and a set of 25 analytical reports ready to use immediately after installation.

This solution offers the following functional benefits:

• Visual interface for creation of analytical reports, charts & diagrams, and KPI dashboards by end users. Creation of a new report takes less than one hour!
• Role-based access to reports and their creation and modification tools.
• Access to analytical reports and diagrams via web-interface and Microsoft Outlook client for Microsoft Dynamics CRM.
• Analytical reports and diagrams may also be available at a portal built by means of Microsoft Office SharePoint Server.

c360:BI Analytics delivery package includes the following ready analytical reports:

• Campaign Analysis:

1. Campaign Analysis; 
2. Campaign Benefit Analysis.

• Case Analysis:

1. Case Resolution By Product;
2. On Time Employee Resolution;
3. On Time Resolution by Case;
4. On Time Service Level Resolution.

• Contract Allotments:

1. Contract Allotments Utilization.

• Customer Profitability:

1. Customer Number Analysis;
2. Top N Customer Profitability;
3. Customer Profit By Account.

• Lead Analysis:

1. Estimated Revenue Leads;
2. Top N Lead Revenue.

• Opportunity Analysis:

1. Opportunity Hit Rate Analysis;
2. Opportunity Hit Rate Product;
3. Opportunity Value Analysis.

• Opportunity Win/Loss Analysis:

1. Win/Loss Analysis by Geography;
2. Win/Loss Analysis by Product.

• Resource Utilization:

1. Resource Utilization.

• Sales Stepping:

1. Sales Pacing and Funnel;
2. Sales Pacing Detail.

• Sales Value Analysis:

1. Sales Value by Category;
2. Sales Value by Industry;
3. Sales Value by Relationship;
4. Sales Achievement By Manager;
5. Sales Achievement By Subject.

• Service Performance Analysis:

1. Service Average Time Taken;
2. Service Resource Details.